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Amazon Job Opportunity 2023
Position: Customer Service Specialist
Location: Geeta Colony, Delhi
Company Profile:
Amazon, a prominent global e-commerce enterprise, seeks an enthusiastic and customer-centric Customer Service Specialist to join the Geeta Colony, Delhi team. This role involves providing exceptional customer assistance, addressing inquiries, and cultivating a positive customer journey. Proficiency in communication, problem-solving, and a commitment to outstanding service are paramount.
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Job Responsibilities:
✅Customer Interaction: Manage incoming customer interactions through phone, email, and chat mediums. Assist customers in resolving concerns, addressing queries about products, and guiding them on order progress, delivery, refunds, and returns. Strive for a prompt and precise resolution to bolster customer satisfaction.
✅Product Acumen: Develop an in-depth understanding of Amazon’s array of products and services to adeptly aid customers. Keep up-to-date with product attributes, pricing, promotions, and policies. Furnish precise and pertinent details to customers, offering product suggestions tailored to their needs.
✅Issue Resolution: Detect and evaluate customer problems, troubleshoot issues, and identify fitting remedies. Collaborate with internal teams, such as logistics, technical support, and operations, to tackle intricate customer matters. For lingering cases, escalate to relevant departments and ensure timely follow-up for resolution.
Qualifications and Competencies:
✅Education: High school diploma or equivalent; a bachelor’s degree is advantageous.
✅Experience: Prior customer service exposure is favorable.
✅Communication: Proficiency in written and verbal communication.
✅ Problem-solving: Demonstrated aptitude for resolving issues and making decisions.
✅Empathy: Display empathy and patience when addressing customer concerns.
✅Multitasking: Skill in managing multiple tasks, prioritization, and time management.
✅Technology: Proficiency in utilizing computers and customer service software.
✅E-commerce Acquaintance: Familiarity with e-commerce platforms and online shopping.
✅Adaptability: Ability to thrive in a fast-paced and dynamic environment.
✅Flexibility: Willingness to work in varying shifts, including weekends and holidays.
Join the Amazon Team
If you are dedicated to enriching customer experiences and are prepared to contribute in a fast-paced environment, consider joining Amazon. Your role as a Customer Service Specialist will directly impact customers’ interactions and perceptions of our brand. Embrace the opportunity to grow within a globally recognized e-commerce powerhouse.
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To Apply Comment #Interested. We will share the link to apply